Client Services Liaison

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability and operational excellence and expertise. 

Specialising in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence. 

TAG perks - We're really proud of our culture and what we have to offer:

• Enhanced annual leave, rising with service

• Company pension scheme

• Life assurance

• Health insurance

• Enhanced sick pay

• Employee assistance programme

• Dedicated learning & development team
  

Plus, a variety of other perks including:

• Treat days

• Social events

• Wellbeing initiatives

• Cycle-to-work scheme

• TEDs premier nursery scheme

  
  

TAG SPIRIT - Our mission and values mean a lot to us:

At TAG Aviation, our mission is to put the client at the heart of everything we do by embracing Technique d'Avant Garde to inspire service excellence in the air and on the ground.

Our Company values allow us to achieve this mission: 

Safety

Passion

Integrity

Respect

Innovation

Team spirit

Client Services Liaison

The Client Services Liaisons key focus is to help plan and manage all client trips. They will co-ordinate and analyse schedules for any possible operational restrictions and ensure that they highlight areas such as slot co-ordination, airport restrictions and crew constraints in collaboration with other TAG Aviation teams. This is a key role which is fast paced and multi-tasking and requires exceptional communication and problem-solving skills.

Key responsibilities will include:

• Liaising with Clients or their Representatives as well as the internal aircraft family, to ensure the trip is set up in accordance to the client’s needs.

• Manage slot and parking requirements.

• Liaise with Ground Operations to ensure they are fully briefed on the Client’s flights and work with them to pro-actively find solutions.

• Closely monitoring the daily and future flying programme, identifying and resolving any potential issues to prevent any disruption to the client/crew.

• Work as part of a team to ensure all trips are moving forward.

• Working as part of a team to reach individual & team targets.

• Assisting in the management of key charter aircraft.

• Live monitoring of all flights using CFMU to provide a pro-active service to the client in the event of any delays/issues.

• Co-ordinating any additional travel requirements for the client including limousines.

• Advise the appropriate persons of any client related issues and how you are dealing with them.

• Analyse the items due for all planned future trips.

• Constant feedback with dedicated CSR or aircraft family to ensure they are updating the client.

• Management helicopter schedules.

• Assist the team in ensuring that all recorded information is up to date.

• Greeting clients where possible when flying through Farnborough Airport

• To promote the TAG reputation and brand.

We're looking for someone who:

An individual who is looking to develop their operational dispatch knowledge as well as demonstrate strong customer service skills. Someone who is confident and willing to take ownership of their work with a keen interest in maximizing sales and charter services.

Further requirements for this role:

This is an exciting opportunity to become part of a solution orientated team who are taking steps to stay ahead of operational complications. They need to possess the below attributes along with an energetic and engaged mindset.

• Communication skills - The ability to clearly communicate with all levels of people via phone, email and face-to-face is key. This position will interact with aviation leadership, flight crew, maintenance, executive travellers, aircraft owners, aviation industry vendors (e.g., FBOs and trip-planning companies) as well as the hospitality industry.

• Confidence and calm demeanour - Depending on the operation, this role can often be demanding, requiring last-minute travel changes and/or “big personalities” who require bespoke service. Therefore, schedulers need to project confidence, maintain a calm demeanour and deliver efficiently on the smallest details.

• Language proficiency - It’s important to speak and write fluently in English (the language of aviation), but one or two additional languages, such as French and German are desirable.

• Proficiency in geography - A scheduler must be knowledgeable of airport locations and frequent travel destinations.

• Tech-savvy - This role is highly computer-based. They must have great keyboarding skills and be open to embracing new technology to improve productivity and efficiency.

• Financial management - It’s important to be able to manage both time and costs while adhering to the aviation budget and expense needs.

• Solution Orientated - This is a role where being ahead of the game is key. Reviewing and finding tailor made solutions is part of the everyday puzzle and making that happen is the goal.

Essential:

• Good understanding of aircraft performance

• Experience working in corporate or commercial aviation

• High-level customer service experience

• Excellent geographical knowledge 

• High level of spoken and written English

• Flexibility in working hours; out-of-hours cover including weekends, travelling to meet with owners outside of working hours

If you're looking for an exciting and challenging role in the aviation industry, and have the skills and experience we're looking for, we would love to hear from you. 

TAG Aviation is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, colour, religion, sex, national origin, age, disability or any other legally protected characteristics. We believe that diversity and inclusion are essential to our success as a company and we strive to create a workplace that is welcoming and inclusive for all our employees, where everyone feels valued and respected. 

Our people are the difference!