Client Support Executive

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise.

Specializing in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.

TAG SPIRIT - our Values mean a lot to us...

At TAG Aviation our Mission is to put the client at the heart of everything we do, by embracing Technique d’Avant Garde, to inspire service excellence in the air and on the ground. 

Our Company Values allow us to achieve this Mission:

Safety

Passion

Integrity

Respect

Innovation

Team Spirit

Job Responsibilities:

General

• To receive trip requests from the client and ensure every request is being arranged and managed to client’s satisfaction

• Administration of clients records in Leon and compile monthly flight activity reports for the assigned accounts if necessary

• Ensure company policy and regulatory procedures are respected and complied

• Review and maintain crew expenses record

Client Services

• Coordinate all trips request of the managed aircraft

• Manage and coordinate all trips of the assigned aircraft whilst maintain a professional and efficient service corresponding to the standards of our VIP clients at all times

• Take ownership of clients flights, ensure all relevant items are completed prior to departure

• Follow through with clients flights on sub-chartered aircraft

Operations

• Coordinating all airport permits, ground services with dispatch team

• Provide and administer alternative solutions in the event of a technical problem or non-availability 

• Support Charter department in the event of charter requested by client

• Close liaison with Clients representative and relevant TAG departments, department heads and Charter department to ensure smooth progression of all trips.

• Involve in crew scheduling and positioning if required

Trip Arrangement

• Analyze trip details and provide timely and professional advice to client during planning stage.

• Deal with ad hoc request in an efficient manner

• Provide detailed itinerary planning assistance

• Provide cost estimation for owners’ trips if necessary

• Co-ordinate with FTAdmin department for contract crew support.

• Assist the application of crew travel documents

• Involve in the planning of flight crew annual leave, line check, line training, CRM & SEP course and medical check

• Ensure Flight time limitation is compiled

• Translating emails between CAMs and clients, such as ad hoc maintenance events, annual leave or training, as required

Requirements:

JOB SPECIFIC COMPETENCIES

• Team Player: Demonstrates a strong ability to support department staff members, managers, and establish collaborative relationships with peers.

• Effective Communication: Have strong interpersonal skills and the ability to establish, develop and maintain business relationships in addition to excellent presentation and negotiation skills.

• Planning and Organising: Able to work independently, effective time management skills with the ability to manage accounts and campaigns simultaneously. Must be able to prioritise daily and weekly tasks and possess a “sense of urgency” to ensure deadlines are met.

• Customer Focus: Provides satisfaction for both internal and external customers and creates partner relationships.

• Problem Solving

• Negotiating & Influencing

QUALIFICATIONS AND REQUIREMENTS

• A Bachelor Degree in Business or Aviation discipline

• 5 years of relevant experience

• Strong interpersonal and collaborative skills with the ability to effectively interface with all levels and departments on formal, informal written and verbal bases

• Detail oriented, excellent listening skills, patience and ability to handle a fast-paced environment

• Must be able to set priorities and manage time effectively

• Flexible to work outside the regular hours

• Ability to influence others while working towards common company goals

• Must possess excellent oral and written communication in English, Cantonese and Mandarin