Client Support Executive

With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise.

Specializing in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.

TAG SPIRIT - our Values mean a lot to us...

At TAG Aviation our Mission is to put the client at the heart of everything we do, by embracing Technique d’Avant Garde, to inspire service excellence in the air and on the ground. 

Our Company Values allow us to achieve this Mission:

Safety

Passion

Integrity

Respect

Innovation

Team Spirit

Job Responsibilities:

Client Services and Trip Arrangement

·         Receive trip requests from the client, provide professional advice and alternative solution in planning stage and in the event of technical issues or unforeseen situation

·         Deal with ad-hoc schedule, unforeseen scenario effectively

·         Close liaison with client representatives and relevant TAG departments to ensure smooth progression and VIP standard of all trips.

·         Ensure company policy and regulatory procedures are respected and complied

·         Provide trip cost estimation if necessary

·         Coordinate trip arrangements with dispatch team and crew

·         Review and maintain crew expenses records

·         Maintain crew and passenger records in database

QUALIFICATIONS AND REQUIREMENTS

·         A Bachelor Degree in Business or Aviation discipline

·         Junior position with 2 years of relevant experience

·         Flexible and able to work outside the regular hours

·         Strong interpersonal and collaborative skills with the ability to effectively interface with all levels and departments on formal, informal written and verbal bases

·         Detail oriented, excellent listening skills, patience and ability to handle a fast-paced environment

·         Must be able to set priorities and manage time effectively

·         Ability to influence others while working towards common company goals

·         Must possess excellent oral and written communication in English, Cantonese and Mandarin